Privacy Policy

1. Who We Are

Logic Racks ("we", "our", "us") is a global digital agency and SaaS company registered as LogicRacks Limited in the United Kingdom. We operate from offices in Pakistan, the UK, Dubai, Canada, and Egypt.

For privacy-related queries, contact us at info@logicracks.com or call 0315 3836437.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name — when you fill out a contact form, request a quote, or subscribe to our newsletter.
• Technical Data: IP address, browser type, device information, pages visited, and time spent — collected automatically via cookies and analytics tools.
• Project Data: Business requirements, project briefs, and files you share with us during consultations or active engagements.
• Payment Information: Billing details processed securely via third-party payment providers (JazzCash, EasyPaisa, bank transfer, Stripe). We do not store card numbers on our servers.

3. How We Use Your Information

• To respond to your enquiries and provide requested services
• To send project updates, invoices, and service-related communications
• To improve our website, products, and customer experience
• To send marketing communications (only with your explicit consent)
• To comply with legal obligations

4. Cookies & Analytics

We use cookies and similar tracking technologies to enhance your experience. This includes:

• Essential Cookies: Required for basic site functionality (session management, security).
• Analytics Cookies: Google Analytics to understand traffic patterns and improve content.
• Third-Party Cookies: Tidio live chat widget for real-time customer support.

You can manage cookie preferences through your browser settings.

5. Data Sharing

We do not sell your personal data. We may share information with:

• Trusted service providers (hosting, analytics, payment processors) under strict confidentiality
• Legal authorities if required by law
• Business partners only with your explicit consent

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

7. Your Rights (GDPR)

If you are in the UK or EU, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Request data portability
• Lodge a complaint with the ICO (UK) or relevant authority

To exercise these rights, email us at info@logicracks.com.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Project data is retained for the duration of the engagement plus 2 years for support and reference purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised policy.