End the Wait. Start the Queue.
Smart token dispensing, LED display boards, and real-time SMS alerts. Built for Pakistan's banks, hospitals, NADRA offices, and telecom service centers.
Features
Everything you need to manage queues.
Multi-Service Token Generation
Issue tokens for different service categories — account opening, cash deposits, complaints, VIP services. Each category gets its own queue with independent numbering and priority levels.
Digital Display Board Integration
Connect to LED TVs and large displays via HDMI. Show current token, counter assignments, waiting count, and promotional content. Supports multi-screen setups for large halls.
SMS & WhatsApp Turn Alerts
Customers get notified on their phone when their turn approaches. "Aapka number aa raha hai" — no need to sit in the waiting hall. Works with Jazz, Telenor, Zong, and Ufone networks.
Priority Queue & VIP Handling
Separate VIP, senior citizen, and disabled person queues with priority processing. Auto-escalation for long-waiting customers. Perfect for banks serving premium account holders.
Counter Management & Staff Assignment
Assign staff to specific counters and service types. Track individual agent performance — average service time, tokens processed, break duration. Reassign dynamically during rush hours.
Real-Time Analytics & Reports
Live dashboard showing peak hours, average wait times, service duration, customer satisfaction scores. Daily, weekly, and monthly reports with branch-wise comparison for multi-location setups.
Who It's For
Built for Every Industry
From HBL branches to NADRA offices, from Aga Khan Hospital to Jazz service centers — our queue system adapts to any service environment.
Banks & Financial Institutions
Multi-counter queue management for HBL, UBL, MCB, Meezan Bank, and microfinance institutions. Separate queues for cash, accounts, remittance, and VIP banking services.
Hospitals & Clinics
OPD token management, lab sample collection queues, pharmacy dispensing, and emergency priority handling. Used in hospitals across Karachi, Lahore, and Islamabad.
Government Offices
NADRA CNIC centers, passport offices, EXCISE offices, and district courts. Handle thousands of daily visitors with organized category-wise queues and VIP processing.
Telecom Service Centers
Jazz, Telenor, Zong, and Ufone franchise outlets. Separate queues for SIM issuance, complaints, bill payment, and device activation. Reduce walk-away rates by 40%.
Universities & Admission Offices
Manage admission season rush at universities. Token queues for document verification, fee submission, counseling sessions, and exam result collections.
Customer Support Centers
Walk-in service centers for insurance companies, utility providers (K-Electric, SSGC), and automotive dealerships. Priority routing based on customer tier and issue type.
Why LogicRacks
Not Just Software — A Complete Solution
We deliver the full package: software, hardware guidance, display setup, and on-site installation. You get a working system, not just a login.
Hardware + Software Bundle
We guide you on the right token printer, kiosk display, and TV screens. One vendor for everything — no running between shops in Saddar.
WhatsApp Notifications
No expensive SMS gateway needed. Direct WhatsApp alerts to customers' phones. Works on every smartphone — from flagship to basic Android.
Multi-Branch Centralized
Manage all your branches from one dashboard. Compare performance across locations — see which HBL branch has the longest wait and why.
Real-Time Dashboard
Live monitoring of every counter, every token, every queue. Branch managers can see bottlenecks as they happen and reassign staff instantly.
Works Offline
Load shedding? Internet down? The system keeps running locally. Tokens keep printing, displays keep updating. Data syncs when connectivity returns.
Easy Setup — 2 Hours
Our team arrives, installs the software, connects the displays, configures your counters, and trains your staff. All done in under 2 hours.
Customer Experience
Your Customers Stay Informed & Relaxed
No more standing in line asking "kitna time lagay ga?" — customers get real-time updates on their phone while they wait comfortably.
Scan QR or Get Token
Walk in and scan the QR code at the entrance or take a printed token from the kiosk. Token instantly appears on your phone.
Track Live Position
See your position in the queue, estimated wait time, and which counter is serving which token — all in real-time.
WhatsApp Notification
"Aapka number aane wala hai!" — get notified 2 tokens before your turn so you can head to the counter on time.
Rate & Review
After service, rate your experience with a quick tap. Feedback goes directly to branch management for quality improvement.
Getting started
Take a Token
Customer takes a token from kiosk, scans QR code, or receives via WhatsApp
Wait with Updates
Live queue position on display boards and mobile. Estimated wait time shown
Called to Counter
SMS/WhatsApp alert when turn arrives. Audio announcement on display board
Service Completed
Counter agent marks service complete. Token auto-closes with service time logged
Rate Experience
Customer rates service via tablet or WhatsApp. Feedback linked to staff member
Pricing
Pick a plan.
Choose the plan that fits your branch size. All plans include display board software, token management, and staff training.
Basic
PKR 12K/month- Up to 3 counters
- Single queue category
- 1 display board output
- Token printer support
- Basic reports (daily/weekly)
- Audio announcements
- On-site installation
- Email support
Professional
PKR 28K/month- Up to 10 counters
- Multiple queue categories
- Up to 3 display outputs
- SMS & WhatsApp alerts
- Priority & VIP queues
- Staff performance tracking
- Advanced analytics
- QR code token generation
- Customer feedback system
- Phone & WhatsApp support
Enterprise
PKR 60K+/month- Unlimited counters & branches
- Centralized multi-branch dashboard
- Unlimited display outputs
- API integration
- Custom branding on displays
- Offline mode with auto-sync
- SLA-backed uptime guarantee
- Dedicated account manager
- On-site training for all branches
- 24/7 priority support
What clients say
“Pehle humari branch mein rozana 50+ complaints aati thi waiting time ki wajah se. Queue system lagane ke baad complaints almost zero ho gayi. Customers khush hain, staff relaxed hai.”
“Our OPD used to be chaotic — patients pushing, arguments at the counter. Now everyone takes a token and waits calmly. The WhatsApp alerts are a game-changer. Patients step out for chai and come back when their turn is near.”
“Hum ne apne 12 franchise centers mein lagwaya hai. Ab head office se real-time dekh sakte hain kaun si branch mein kitna wait ho raha hai. Staff performance bhi track hoti hai. Bohat behtareen system hai.”
Questions
Before you ask.
What hardware do I need for the queue system?
At minimum, you need a computer or tablet to run the system, and a TV/LED screen for the display board. For printed tokens, you'll need a thermal token printer. We provide full hardware sourcing guidance and can recommend reliable vendors in Karachi, Lahore, and Islamabad. The software runs on any modern browser — no special hardware required on the server side.
Can I use any TV as a display screen?
Yes, any TV or monitor with an HDMI input works perfectly. We recommend 32-inch or larger for small waiting areas, and 55-inch for bigger halls. The display board runs in a web browser, so you can use a mini PC, Android TV box, or even a Chromecast to drive it. We help you set up the optimal configuration for your space.
How much do SMS and WhatsApp notifications cost?
WhatsApp notifications are included in the Professional and Enterprise plans at no extra per-message cost — we use the WhatsApp Business API. SMS notifications are billed separately at approximately PKR 1.5 per SMS through our integrated gateway. Most clients prefer WhatsApp as it's free and supports rich messages with your branding.
Can I manage multiple branches from one dashboard?
Absolutely. The Enterprise plan includes a centralized dashboard where you can monitor all branches in real-time. See which branch has the longest wait, compare staff performance across locations, and identify peak hours for each branch. Perfect for bank networks, telecom franchise chains, and hospital groups.
Does it work during load shedding or internet outages?
Yes. The system has a built-in offline mode. Token generation, display board updates, and counter management continue working without internet. When connectivity returns, all data automatically syncs to the cloud. For power outages, we recommend a small UPS for the computer and display — keeps the system running for 2-3 hours.
How long does installation take?
A standard installation takes about 2 hours. Our team visits your location, installs the software, connects the display screens, sets up the token printer, configures your service categories and counters, and trains your staff. For multi-branch rollouts, we provide a detailed implementation schedule and can deploy 3-5 branches per week.
Can customers join the queue remotely via phone?
Yes, with the Professional and Enterprise plans. Customers can scan a QR code at the entrance or visit a web link to join the queue from their phone — no app download needed. They get a virtual token and can track their position in real-time. This is especially popular in hospitals and government offices where waiting rooms get overcrowded.
Which is the best queue management system in Pakistan?
LogicRacks Queue Management System is among Pakistan's top-rated digital queuing solutions with 100+ installations at banks, hospitals, NADRA centers and government offices in Karachi, Lahore and Islamabad.
Can customers receive SMS or WhatsApp alerts when their turn is approaching?
Yes, customers receive SMS and WhatsApp alerts when their token is 5 numbers away, allowing them to wait outside the branch and return on time.
Does it provide analytics on customer wait times?
Yes, the analytics dashboard tracks average wait time, service time per counter, peak hours, customer satisfaction scores and staff performance metrics.
Book a free demo.
See Queue Management running with your own data. We set it up, move your records in and train your staff.